Cipit88 Privacy Policy — Malaysian Personal Data Protection

Cipit88 is an online gaming platform serving members in Malaysia. We place great importance on the privacy of every individual who uses our services. This Privacy Policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing how organisations handle users' personal data in Malaysia.

This cipit88 Privacy Policy applies to all information collected through our official website, mobile application, customer support, and any other communication channels we operate. It also applies to all registered members, website visitors, and any individuals who interact with cipit88 through online or offline channels.

We regard personal data protection not merely as a legal obligation, but as part of our commitment to building long-term trust with the Malaysian gaming community. Every data-related decision we make prioritises the interests and safety of our members.

Cipit88 collects various categories of personal data from members and users of our platform. Below is a summary of the data we may collect:

Cipit88 does not collect sensitive data such as medical information, religious beliefs, political affiliations, or biometric data unless specifically required by applicable Malaysian law.

Cipit88 collects personal data through several key channels:

• Account Registration: When you register as a cipit88 member, you provide basic information such as your name, email address, phone number, and date of birth directly.
• KYC Verification: To meet Malaysian legal requirements on anti-money laundering (AML), we request identity verification documents such as a copy of your MyKad and bank statement during the KYC process.
• Financial Transactions: When you make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX (Maybank2u, CIMB Clicks), our system records the transaction details required for payment processing.
• Platform Usage: Data is recorded automatically when you use the cipit88 platform, including the games you play, sports bets you place, and your account activity.
• Customer Support: When you contact our support team via live chat or email, conversations may be recorded for quality control and training purposes.
• Cookies & Analytics Technology: The cipit88 website uses cookies and similar tracking technologies to collect aggregated website usage data. This information helps us improve the user experience and platform performance.

We may also receive your personal data from trusted third parties, such as identity verification service providers or fraud prevention agencies, solely for the purpose of verifying the accuracy of the information you have provided to us.

Cipit88 uses collected personal data solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

• Service Delivery: To process account registration, handle deposits and withdrawals in Malaysian Ringgit (RM), and provide access to slots, live casino, Sports Betting, e-sports, and jackpot games.
• Identity Verification & Compliance: To fulfil KYC and anti-money laundering (AML/CFT) requirements under Malaysian law, which all online financial and gaming platforms are obligated to comply with.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-account usage, bot usage, and any security threats against our platform and members.
• Customer Support: To efficiently and effectively handle complaints, enquiries, and support requests from members.
• Service Communications: To send important notifications relating to your account, transactions, policy changes, and security updates.
• Marketing (With Consent): To send promotional information, bonus offers, and special campaigns to members who have consented to receive marketing communications.
• Responsible Gaming: To monitor members' gaming behaviour in order to identify early signs of addiction and provide appropriate support in accordance with our policy Responsible Gaming us.
• Platform Improvements: To analyse aggregated usage data for the purpose of improving the design, functionality and overall experience of the cipit88 platform.

Cipit88 will not use your personal data for any purpose other than those stated above without first obtaining your consent.

Cipit88 understands that your trust is our most valuable asset. We do not sell, rent, or trade your personal data to any third party for their own commercial purposes. However, in certain circumstances, we may need to share your data with the following parties:

• Payment Providers: Payment service providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and Malaysian banks via FPX require the necessary data to securely process your financial transactions.
• Game Providers: Third-party gaming platforms that provide slots, live casino, and sports games to cipit88 may receive the minimum data required to operate your gaming session.
• Identity Verification Providers: Companies providing KYC and document verification services to help us meet our legal compliance obligations in Malaysia.
• Legal Authorities: We are required under Malaysian law to disclose members' personal data to the relevant authorities upon receipt of a valid official request, including in cases involving financial crime or money laundering investigations.
• IT Service Providers: Companies providing server hosting, cybersecurity, and technical support services to cipit88, bound by strict confidentiality agreements.

The cipit88 website uses cookies and similar tracking technologies to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core website functions such as login verification, session management and account security. These cookies cannot be disabled.
• Performance Cookies: Helps us understand how visitors use our website through aggregated, anonymised statistical data. This information is used to improve platform performance.
• Functional Cookies: Allows the website to remember your preferences such as language, display settings, and personal preferences to deliver a more personalised experience.
• Analytics Cookies: Used to analyse overall platform usage patterns for the purpose of continuous improvement of cipit88.

You can manage and disable cookies through your web browser settings at any time. Please note, however, that disabling certain cookies may affect the functionality and usability of the cipit88 platform.

Cipit88 implements a comprehensive range of technical and organisational security measures to protect members' personal data against unauthorised access, loss, destruction, or accidental disclosure:

• Data Encryption: All communications between your device and cipit88's servers are protected with 256-bit TLS/SSL protocol. Sensitive data such as financial details is stored in encrypted form.
• Strict Access Control: Only authorised cipit88 staff with a legitimate business need may access members' personal data. All access is logged and continuously monitored.
• Two-Factor Authentication (2FA): cipit88 encourages members to enable 2FA on their accounts as an additional layer of security beyond their password.
• Regular Security Audits: The cipit88 platform undergoes regular penetration testing and security audits conducted by independent cybersecurity experts.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect and respond to security threats in real time.
• Staff Training: All cipit88 staff who handle personal data undergo comprehensive data protection training on a regular basis.

While we take all reasonable steps to protect your data, no security system is entirely foolproof. In the event of a data breach involving your information, we will notify you and the relevant authorities as required under Malaysian PDPA law.

Cipit88 retains members' personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable Malaysian legal requirements.

• Active Account Data: Retained for the duration of your active membership with cipit88.
• Financial Records Data: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian financial and tax regulatory requirements.
• KYC Data: Retained for a minimum of 6 years following account closure, in accordance with Malaysian AML/CFT legal requirements.
• Communication Logs: Customer support records and account-related communications are retained for 3 years.
• Technical & Log Data: System access logs and technical data are retained for 12 months for security and troubleshooting purposes.

When data is no longer needed, cipit88 will delete or destroy it securely and irreversibly. You may request early deletion of your data by contacting us, subject to any legal retention obligations we are required to comply with.

Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by cipit88:

To exercise any of the rights above, please contact our Data Protection Officer at privacy@cipit88.ws. We will process your request within 21 business days in accordance with Malaysia's PDPA requirements.

The cipit88 platform is strictly for adults aged 18 and above. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

If we discover that personal data of a minor has been collected without our knowledge — for example, due to false information provided during registration — we will take immediate action to delete that data and close the relevant account.

If you are a parent or guardian and believe that your minor child has registered on cipit88, please contact us immediately at support@cipit88.ws so that we may take the appropriate action.

Cipit88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new Malaysian legal requirements, or improvements to our services.

When material changes are made to this Privacy Policy, we will notify members via:

• Prominent notices on the cipit88 homepage
• Notification emails sent to the member's registered email address
• In-platform notification upon next login

The "Updated" date at the top of this page will always reflect the effective date of the latest version of cipit88's Privacy Policy. Continued use of the platform after any changes are published will be considered acceptance of the updated privacy terms.

If you have any questions, concerns, or complaints regarding cipit88's Privacy Policy or how we handle your personal data, please contact us through the following channels:

We are committed to handling all privacy-related enquiries and complaints seriously and within the stipulated timeframe. If you are not satisfied with our response, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.

For more information about your rights as a cipit88 user, please also refer to Terms & Conditions and page Responsible Gaming us.